Lifecycle Planning, Building, Maintenance

SmartHands Data Center Services

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Increased Uptime

Enhance efficiency by minimizing unplanned work, reducing downtime, and enabling rapid deployment with support from Exxact.

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Expert Support

Leverage Exxact's expertise in the data center for remote and on-site engineering supporting for installation, maintenance, and more.

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Ongoing and Future-Ready

Our team ensures your Exxact infrastructure stays at peak performance, facilitating repair, updates, and upgrades.

Infrastructure Services Overview

We provide comprehensive infrastructure support to keep your data centers and equipment running smoothly. Our team carefully manages all aspects of your hardware setup and maintenance to ensure reliable performance and longevity. Our services include:

  • Asset Management - Comprehensive tracking and maintenance of all hardware components throughout their lifecycle
  • System Configuration - Build, validate, and deploy configurable hardware and software solutions
  • Assembly & installation - On-site installs adhering to industry best practices
  • Visual equipment checks - Validation for integrity and optimal operation
  • Scheduled on-site walkthrough - Periodic facility inspections
  • Replacement & upgrades - Hardware refresh notification and facilitation
  • End-of-life support - Management of hardware lifecycle transitions

SmartHands Services Flow

Support When You Need It

On-site physical support services include, but are not limited to:

  • Escort & move-in assistance
  • Equipment light checks, reboots
  • General maintenance
  • Cable checks, installation, and replacement
  • Product rack & stack services
  • Shipping & receiving and sidewalk delivery
  • OS installs, upgrades, migrations & custom EMLI recovery
  • Photo services
  • Asset tagging & management

Support Services

Support You Can Rely On

Protect your infrastructure and maximize your support investments with Exxact’s Support Response Team. By utilizing Integrated Data Center Services, you can keep your infrastructure in optimal condition. Our team of qualified professionals are committed to bringing you the most efficient resolutions.
Break/Fix

Pay only for the repairs, upgrades, parts, and other work outside regular scope when you need them.

Vendor Orchestration

Leverage Exxact's close relationships with top suppliers to get you the best products at competitive prices and quality services, whatever the need.

RMA
Efficient and reliable return process.
Account & Case Tracking
Thorough record keeping of support tickets and follow-ups to ensure your complete satisfaction of services received.
Accelerate Deep Learning Initiatives

NVIDIA DGX

The universal system for all AI workloads, offering unprecedented compute density, performance, and flexibility in the world’s first portfolio of purpose-built deep learning systems! Leverage over 32 petaFLOPS of AI performance with NVIDIA DGX, the gold standard of AI computing infrastructure.
Inquire about our EDU discounts.